Frequently Asked Questions
We have been asked a lot of questions over the years with regards to kitchens and our services, as buying a new kitchen is a big decision… so there is a lot of thought behind it. Here are some common questions we have been frequently asked, hopefully these will assist you in your enquiry.
If you can’t find the answer you need, please use the Dream Doors kitchen showroom locations page to find your nearest branch and talk to our experts, where we will be happy to answer any questions you may have…
Q: Does it matter how old my kitchen is?
A: No, Dream Doors provide a made-to-measure kitchen door service so age is of no importance providing the kitchen carcasses are sound, regardless of whether they are imperial or metric.
Q: How long does it take?
A: Normally the changing of doors and drawer fronts for a makeover is completed in just one day. If worktops, sinks and appliances are also to be installed then this will probably be completed in two – three days. So there is no need to be waiting weeks for your kitchen to be completed. Obviously if you are having a full kitchen installed then this will take longer, as usually plastering is involved, so has to dry… along with other work.
Q: Do you offer a guarantee on the work or the doors?
A: Of course, Dream Doors offer a full guarantee of all products and services given. All appliances carry a one year manufacturer’s parts guarantee. Call your local showroom for more information.
Q: How much does a kitchen makeover cost?
A: It is very difficult for us to give you an exact quote over the phone, as it all depends on the current state of your kitchen, the amount of doors, if you require anything else etc. The best way is to allow us to come into your home with our Free No Obligation Quotation appointment, as then we can measure up and give you an accurate quote there and then.
Q: Do you only offer kitchen makeovers?
A: No, Dream Doors will do as little or as much as you want, from a simple kitchen worktop replacement, to a kitchen makeover, to a full kitchen refit. We can also manage other aspects such as plumbing, tiling, electrical work and decorating so we are the one-stop-shop for all your kitchen needs.
Q: How do I know if you are in my area?
A: See our Showrooms page and if you are still unsure then contact Head Office below and we will advise you who your local representative is. New showrooms open up across the UK throughout the year so keep an eye out for a new franchise opening in your area soon.
Q: How much mess and disruption will there be?
A: We endeavour to create as little disruption as possible and we try to leave the kitchen operational at the end of each working day. All mess will be cleared.
Q: I don’t want pushy salesmen in my home?
A: Dream Doors offer free no obligation estimates, but have to make a home visit to measure your existing kitchen and give an accurate and honest quote. We don’t believe in hard sales, so you will never feel under any pressure from us to make a decision and can take all the time you want.
Q: Will you just replace one door?
A: Feel free to get in touch with us, as we may be able to supply you with just one door, however, many of our franchise locations work to an eight door minimum order. We are not an ecommerce online shop, where you can just buy a door “off-the-shelf” as all our doors are made-to-measure, so need to produce our product in bulk to be cost effective.
Q: Why are there Dream Doors franchises?
A: Dream Doors franchisees are local business owners licensed to operate under the Dream Doors name and bound by our code of ethics under the British Franchise Association. You will be dealing with the local business owner supported and backed by a national brand.
Q: What if my kitchen cabinets need replacing?
A: Most kitchen carcasses last for up to 20 years, so most of the time you wont need to replace them. However, Dream Doors can offer affordable kitchen cabinets, made to measure to fit any kitchen design. Dream Doors can replace your entire kitchen and manage the process from start to finish.
Q: Do I have to pay everything up front?
A: No, Dream Doors will only ask you for 50% up front and will only take the final 50% when you are 100% happy with the work. You only pay Dream Doors, even if you are having plumbing or electrics done, we will cover everything for you so no need to write out 5 cheques to different companies.
Q: I am worried about letting strangers in my home, can I trust you?
A: Of course. Dream Doors are a UK national brand and we have showrooms across the UK, with Head Office overseeing the brand. We have completed thousands of kitchen installations since 1999 and our testimonials from Checkatrade are testament to not only the quality of our work and product but also the business owners, fitters and everyone involved.
If you still have an unanswered question please contact your local showroom who are always happy to help.